Help Center

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

GENERAL

Who is KAGAYAKI suitable for?

What is KAGAYAKI exactly?

PRODUCT

Are the pans really safe to use?

What makes our pans different from regular non-stick?

CanI use metal utensils?

What heat sources are compatible?

CARE & WARRANTY

What if my product arrives damaged?

How can I contact you for more information?

Is it dishwasher safe?

How does the 25-year warranty work?

SHIPPING & RETURNS

How long does shipping take?

What is your return policy?

How do l initiate a return?

How long does it take to process a return or exchange?